Cancel service

Tell us why you'd like to disconnect

Submit the request below and our customer-care team will follow up within 24 hours to confirm the details and schedule your disconnection.

Termination request

Fields marked optional help us route your request faster, but aren't required.

What happens next

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Step 1
We confirm the details
Customer care reviews your request and reaches out within 24 hours by email or phone.
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Step 2
We schedule disconnection
We agree on the cut-off date and walk you through any equipment return or final billing.
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Step 3
Service ends, account closes
On the agreed date your Faiba service stops and you'll receive a final statement by email.

Want to talk first?

If you'd rather discuss alternatives or troubleshoot the issue, give customer care a call.