Faiba 4G+ is an upgrade of 4G. It enables you to enjoy faster internet and browse at double the speeds of 4G.
4G+ offers higher download speeds of 150Mbps.
A 4G compatible phone
A Faiba Mobile 4G Simcard
Be within a 4G covered area.
Faiba Mobile™ currently supports any 4G device within Nairobi Metropolis areas, and soon, the whole of Kenya.
There is no extra cost for enjoying Faiba 4G+ as long as you have 4G compatible device and are in a location with 4G+ network coverage.
You will still get to use our affordable data bundles currently available even on 4G+.
Your phone will display 4G+ icon at the top right corner of your screen.
Most competitive data bundles in Kenya
You can keep using 4G for other functions on your phone while on a call. This is especially handy while you are multi-tasking e.g., browsing the web while downloading an app.
JTL now supports 99% of 4G devices in the market
Higher download speeds of 150Mbps
You join a 5G ready network
The phone number starts with prefix 0747 xxx xxx and most often the next 6 digits are similar to your alternative line. If your phone is VoLTE enabled dial *130#
You will need to confirm with the specs of your phone on www.gsmarena.com that it is compatible with 4G LTE 700MHz B28.
Our dealers and agents are countrywide visit https://jtl.co.ke/locate-us to find a location that is near you.
Yes, only if your phone is VoLTE enabled. To confirm this once your Faiba simcard has been set you see the initials VoLTE at the top bar next to the network bar.
You will need to visit the nearest dealer or agent near you and will cost you ksh. 150. Visit https://jtl.co.ke/locate-us to find a location that is near you.
If you have confirmed that your phone is compatible but still can not browse; go to settings> network & internet > Mobile networks > advanced> Access Point Names (APN) > input faiba.co.ke
If your phone is a Xiaomi brand Dial*#*#86583#*#* to enable VoLTE.
You can top up your Faiba mobile line using one of the methods below;
Top Up Instructions
Top Up Instructions
Top Up Instructions
Top Up Instructions
You can purchase bundles for your line using one of the methods below;
Below is a list of USSD codes and short numbers that are available on Faiba mobile
This is the main prepaid USSD. It contains all the services offered on Faiba mobile
This USSD code will display the subscribers’ phone number
This USSD code will display the main account balance of the subscriber
This USSD code is a shortcut for buying bundles
This USSD code is a shortcut for transferring airtime between Faiba mobile numbers
This is the Faiba mobile customer care line
VoLTE simple means Voice over LTE. It is voice calls carried over a 4G LTE network instead of the more common voice networks like 2G & 3G.
Below are the benefits of the VoLTE;
ViLTE stands for video over LTE. It’s an extension of VoLTE, which enhances voice services with a high-quality video channel.
Below are the benefits of the ViLTE;
MiFi is a brand name used to describe a wireless router that acts as mobile Wi-Fi hotspot. This name signifies a portable router that one can carry around as they embark on their day to day tasks.
The Faiba Mobile Mi-Fi device retails at 5,400 Ksh at our shops and also at any of our official agents. Prices may differ at our sub dealer outlets.
The MiFi can be purchased at our shop at our headquarters in Upper Hill or at any of our official dealer and sub dealer shops. Faiba Mobile agents are also available and can deliver the device to any interested party within Nairobi at no extra cost.
The Faiba Mobile Mi-Fi device is locked to our network and SIM cards from any other internet service providers cannot work with the device.
The device has an 8 hour battery life when in constant use and charges for 2 hours before the battery is fully charged.
Yes the Mi-Fi can be assigned a network name(ssid) and password that meet the client's preference. The only restriction is that the password should be a minimum of 8 characters.
The rate of data depletion is heavily dependent on the kind of internet activity a subscriber engages in. If the data is on, any attaching devices will constantly monitor the internet for updates and notifications and continue to consume the data subscription. The customer is advised to disable automatic updates and notifications and turn off mobile data when the device is not in use.
For Android and iOS users, there is the Faiba App that is downloadable from the PlayStore and AppStore. Once it’s downloaded the user will be required to set up an account which will enable them to buy bundles plus check their bundle balance if need be. For those not using Android or Apple devices, they can access selfcare.jtl.co.ke while connected to the Mi-Fi device. The selfcare portal is zero-rated and doesn’t require the client’s line to have bundles.
Below are screenshots of the step by step process:
Connect to the device by using the default password and access your browser. On your browser visit the address 192.168.0.1
The default password to login to the web configuration page is admin
On the homepage access settings > wireless settings
Proceed to change the Network name(ssid) and the password based on the desired specifications of the user
Click apply to effect the changes already configured
We have now automated online payments i.e. MPESA/ AIRTEL Money & ONLINE payment. This means that all payments will be verified by “pesapal” then the system will post these automatically and you shall receive a payment receipt within 15-30 minutes of making a payment.
This is a more efficient payment method that has the necessary checks i.e. reference to one’s account number (JTLKXXXX) which is mandatory thus ensuring accurate and timely reconciliation of billing records.
In case of any disconnection, once payments are made, the system is able to post these payments and automatically extend the usage period to mirror the payments 24/7.
Kindly take note of the following online payment options:
2. Airtel Money:
4. Online Payment:
*Incase you have a cheque
Kindly deposit your cheque(s) to Barclays Bank using the following details: Barclays BANK:
Account Name: Jamii Telecommunication Limited
Branch: Hurlingham Branch
NB: Please indicate the Invoice and Account number(JTLKXXX)
If you have a problem with your connection, please have a look at the following:
Turn all equipment on first.
How do I connect to my Wi-Fi via Windows?
How do I connect to my Wi-Fi via Macintosh
How do I connect to my Wi-Fi via Linux
Before you perform a speed test from your connection, it's important that no other application is using your connection. Close all file-sharing and/or any other software that requires an internet connection (instant messaging applications such as MSN Messengers, Skype, Google Talk, Yahoo! etc.) Also make sure that programs that check for updates such as antivirus, windows update etc are not running at startup
How to improve broadband speed
Internet speed depends upon many factors. One of the main aspects to be considered is your own PC/Laptop. Download speed may vary based on the settings of the computer. If it is an old PC/Laptop, the upgrade of hardware may be necessary to improve the speed of your internet connection. There is no point in going for a fast Internet connection unless your PC/Laptop is ready to match with the Internet speed you have subscribed in.
Why do I get different results when I run the test?
The test shows the current throughput you can get on your internet connection. Factors such as network congestion and other downloads in progress can affect the available throughput
How do you know how fast my Internet connection is?
We calculate the speed of your connection by calculating the time it takes to download a predefined set of data
Any tips to get better test results?
For a more accurate result, refrain from using other browsers or programs while performing the test. Test your connection with an average to high spec machine (PC or laptop) and make sure you do not have multiple devices connected to your Internet connection.
Click here to test your connection
Why am I able to send emails but unable to receive them?
Please check the following and if you are still not able to receive emails, please call our Customer Care representative by dialing 0747 585 100.
Why am I able to receive emails but cannot send them?
Please check the following and if you are still not able to send emails, please call our Customer Care representative by dialing 0747 585 100.
Faiba is the latest JTL high quality, world class fiber to the home network. With faiba Internet you get very many benefits:
The possibilities are endless….
Among many other features fiber optic is faster and is future proof meaning the fiber infrastructure we install now will meet ICE (Information, Communication and Entertainment) needs of today and the foreseeable future.
Some of the benefits of optic fibre over other internet access connections are:
In order to get Faiba to your home or business premises, we need;
For any connectivity issues please contact the customer care team on: 0747 585 100
We have the below 2 units that we install at client premises:
What does the RED (LOS) LED light mean?
A constant Red LOS LED light means Loss of Signal and usually indicates a physical or logical issue with the connection. If this light is on then it should be reported to 0747 585 100
A blinking Red LOS LED light means that the connection is temporarily disconnected due to a billing issue. Kindly get in touch with our support team via 0747 585 100
What does the GREEN (PON) LED light mean?
This means Passive Optic Network and usually indicates that the router is connected to the internet
What does the GREEN (WLAN) LED light mean?
This means Wireless Local Area Network and usually indicates that the Wi-Fi signal is being broadcast by the ZTE router
NB: if this is not on, then kindly press the “Wlan” button located at the back (model ZXA10 F660) or top (model ZXHN F660) of the ZTE router
What does the GREEN Lan1/2/3/4 light(s) mean?
This means that you are physically connected (via LAN cable) to either port
The JTL Sales team can be contacted on:
• Tel: 0747 585 100
• Email: email@example.com
• You could also visit our offices at Jamii Towers | Hospital Road | Upper Hill | Nairobi