What is an eSIM?

eSIM means an embedded SIM card. An eSIM is a tiny chip that’s already installed in your device. There are no physical SIM cards involved and no physical swapping ever required by you.

Is my Device Compatible?


  • iPhone 11 Pro Max
  • iPhone 11 Pro
  • iPhone 11
  • iPhone 12 mini *
  • iPhone 12 Pro Max
  • iPhone 12 Pro
  • iPhone 12
  • iPhone SE (2020) *
  • iPhone XS Max *
  • iPhone XS

Apple Watch

  • Apple Watch Edition Series 6
  • Apple Watch SE
  • Apple Watch Series 6 Aluminum
  • Apple Watch Series 6


  • iPad Pro 12.9‑inch (4th generation)
  • iPad Pro 12.9‑inch (3rd generation)
  • iPad Pro 11‑inch (2nd generation)
  • iPad Pro 11‑inch (1st generation)
  • iPad Air (4th generation)
  • iPad Air (3rd generation)
  • iPad (8th generation)
  • iPad (7th generation)
  • iPad mini (5th generation)

*iPhones purchased from China or Hong Kong are dual sim, with no eSIM.


  • Pixel 2
  • Pixel 2 XL
  • Pixel 3
  • Pixel 3 XL
  • Pixel 3a
  • Pixel 3a XL
  • Pixel 4
  • Pixel 4 XL
  • Pixel 4a 5G
  • Pixel 4a
  • Pixel 5


  • Mate 40 Pro
  • P40
  • P40 Pro **


  • Surface Duo
  • Windows 10 PCs


  • Razr 2019
  • Razr 5G


  • Galaxy Fold
  • Galaxy Note20 5G
  • Galaxy Note20
  • Galaxy Note20 Ultra 5G
  • Galaxy Note20 Ultra
  • Galaxy S20 5G
  • Galaxy S20
  • Galaxy S20 Ultra 5G
  • Galaxy S20 Ultra
  • Galaxy S20+ 5G
  • Galaxy S20+
  • Galaxy Z Flip 5G
  • Galaxy Z Flip
  • Galaxy Z Fold2 5G


  • Nuu Mobile X5
  • Lenovo Yoga 630
  • HP Spectre Folio
  • Gemini PDA
  • Motorola Razr 2019
  • Palm Palm

These devices have no eSIM

  • Pixel 3a purchased in South East Asia
  • No support for by Android Q Beta versions
  • Samsung Galaxy S20 Hybrid Dual SIM – Samsung produce both eSIM and no eSIM versions
  • **Huawei P40 Pro+ has no eSIM support
  • Oppo, LG, HTC, Xiaomi, Honor, RealMe, OnePlus, Vivo – no eSIM support yet

eSIM setup

Step 1

Visit your local Faiba Shop. Locate Faiba shop

Step 2

Swap your physical SIM with an eSIM or register a new eSIM

Step 3

Scan QR code to activate the eSIM


An eSIM (embedded SIM) is a small chip located inside many smart phones, tablets and wearables that you can use to connect to cellular networks across the globe without the need for a physical SIM card. It requires no swapping or physical changing of sim cards and only needs to be supported by the carrier which you use.

You can get the Smart eSIM at any Faiba Shop nationwide

No. An eSim works simultaneously with your existing SIM card. This means that you can have two mobile numbers and two cellular plans on the same device.

You can request to have your existing number transferred to your eSIM by visiting your nearest Faiba Shop.

  • Easy to switch from one SIM to another without the need to hunt for a SIM ‘ejector tool’ to remove the old SIM from your phone.
  • Cheaper while roaming as it’s easier switch to a local network while travelling, without the need to physically insert a local SIM.
  • Allows you to have more than one SIM as it offers the same advantages as dual-SIM phones.
  • There’s no risk of losing or damaging your SIM when taking it out.

You will only pay Ksh. 150 at any of our dealers or outlets. However, if you are a new Faiba client then you will only need to activate your line with the minimum top up of Ksh. 300.

Scan the QR code you were provided with at registration to re-download your eSIM.

Yes. You can have multiple profiles on your eSIM. However, you may use only one number at a time

If you have registered your eSIM to a particular eSIM-supporting device, your eSIM will be unique to that first device you have registered it to. If you want to switch to another eSIM-supporting device in the future and use the same number, you are required to activate another eSIM profile (the first eSIM profile will then be automatically deactivated).

Contact our customer care on Tel: 0747 585 100 or Email: customercare@jtl.co.ke to temporarily suspend your eSIM profile. If you later find your device, we can reconnect your service. However, if you cannot find your device, you can request a replacement SIM card or eSIM for a new device when required.